Back

Terms & Conditions

Customer Service Our customer service phone line is open Monday to friday, 9.30pm to 12.00 noon. Calls are charged at the local call rate. But Please Use our Live Help / Leave a message

`Please leave a quick message or live message when available above`

Prices The price of all goods offered by us is the actual price you (the customer) pays plus Post and Packing on certain Items, You get Free UK postage on most UK orders, mobile-phone-batteries.eu have to change the price before accepting the order and taking any monies, we will automatically give you (the customer) the option to cancel your order placed if the price has changed at all.

Ways of paying We accept all the major credit/debit cards, Paypal Express, online(Except Solo & American Express)and Paypal(PayPal account Required)

Incorrectly Ordered and unused goods

If you make an error when ordering your goods You Must Contact us A.S.A.P By (Quick Message above)First or ring us to change or return

Delivery Unless we have agreed a longer time with you (the customer), We will deliver goods within 30 days( Normally within 48hrs.)

If we cannot deliver within this time we will tell the you (the customer) immediately and with your agreement, arrange another time for delivery.

If we cannot agree another time for delivery, you (the customer) will be offered a refund.

[Consumer Protection (Contracts Concluded by Means of Distance Communication) Regulations 2000]

Please Note: If the goods are not received within 14 working days of the order date For UK, or up to 20 working days international, So Please let us know A.S.A.P. so any claim can be started. delivery will be counted as completed after 30 days and no claims or refund will be allowed Please Use Email First. Faulty goods We provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment.This does not affect your statutory rights

Refunds We provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those you (the customer) ordered, We will give all refunds as soon as possible, and within 30 days of cancellation. This does not affect your statutory rights

Please Note, We try to be the cheapest, but as with all competitor business some one will try to beat us, We Dont Price Match

Cancellation . This cancellation must be in writing and e-mailed to us by the secure contact form, A telephone call will not suffice to cancel an order.

Guarantees All equipment sold is covered by the relevant manufacturers warranties, All though we offer a 12 month Guarantee on all our 'Newer Model Batteries' (Phone Models That are Less Than 5 Year from being available on Sale by the Major Stores or Batteries from C.S. which are still in production)or 6 Months Warranty on 'Older Phone Models' including manufacturers Genuine Batteries that have not been produced for 5 years or more.

Receipts, bills and settlement mistakesWe will provide a receipt. and will correct any mistakes in bills, receipts or payments as soon as possible, and at the latest within 30 days of the agreement to do so. This does not affect your statutory rights.

Unsolicited e-mail We will not send random and untargeted unsolicited e-mail. See our privacy notice.

Security We use a secure server (GeoTrust SSL) 128Bit for sending personal information. BS7799 (Code of Practice for Information Security Management) is the basis for our security standards.

Consumer law We meet our obligations under the consumer protection laws currently in force including:

The Sale of Goods Act 1979(as amended) The Supply of Goods and Services Act 1982; The Consumer Credit Act 1974; The Trade Descriptions Act 1968; The Unfair Consumer Contracts Regulations 1999 The Consumer Protection Act 1987. The Data Protection Act 1998 Children Any communications that we direct to children will be age appropriate and will not exploit their credulity, lack of experience or sense of loyalty. we will not collect any personal information from children under 12 without their parent's/carer's explicit consent. If the child is over 12, mobile-phone-batteries.eu will only collect the information you (the customer) need to send appropriate communications and the child understands what is involved. we will not disclose information from children to anyone else without the explicit consent of the child's parent/carer. we will not accept an order from a child without the explicit and verifiable consent of their parent/carer. You (the customer) must not ask children for personal information about other people You (the customer) must not entice children to give personal information by offering them a reward or prize. Data protection and privacy we meet the conditions of the Data Protection Act 1998 (DPA). Your Privacy Contact is Mr Afford on lewaff@ntlworld.com All information is collected on our secure server form which is PGP encrypted and stored in encrypted form, so there is restricted access only for information, this will not be used for any other reason with out prior consent. Your name address and telephone number will be stored on our invoice database, for warranty records. we will not send our customers any consumer marketing material, or details to others. We do not pass any customer details onto third parties. Handling complaints We will deal with all complaints effectively. Our system for handling strives to be:

Fair
Confidential
Effective
Easy to use, available on line and well-publicised
Speedy - We will acknowledge the complaint within 5 working days and provide a likely timescale for resolving the dispute and keep you informed about progress
Informative - so that we know which services you need to improve
Checked - to make sure that it is working well and getting better

For any complaints please contact mobile-phone-batteries.eu using the details below.

Solving Disputes We are governed by UK (English or Scottish) law. Any disputes between you (the customer) and We will be handled by a neutral third party, to have your complaint resolved. The third party will look at the complaint and check to see whether We have handled it properly and, if appropriate, recommend a solution. You are always at liberty to bring a court action should you so choose.

WEEE Regulations: The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. • Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. (Qualitechnic Ltd) is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new mobile phone from us we would accept their old mobile phone and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Company details mobile-phone-batteries.co.uk Company No. 2988039

We are No longer VAT Registered Email address: Please use (Message Link above)First!! Postal address:

mobile-phone-batteries

Qualitechnic Ltd

6 Raglan Close

Nuneaton

Warwickshire

CV11 4FR

02476 325013 Office Hrs GMT Only Monday - Friday 9:30am - 1:00pm